Refund policy

If your order wasn’t what you expected, or didn’t arrive in satisfactory condition, let us know and we will sort it out. Call us on 04 385 3001, or email info@mojo.coffee to tell us what has happened, and we will get to setting things straight as quickly as we can.

If we have made a mistake with your order of ground or whole bean coffee, we will replace it for you, but Mojo does not replace or refund orders which were correctly fulfilled, but placed in error.

If you realise there is a mistake with your order, please get in touch with us as soon as possible, and we will try to remedy the issue before dispatch. If the issue is with other products from our store, like coffee equipment, we can refund them upon return of the product, provided the items are in their original condition, and original packaging.

In terms of our Barista Courses, if a cancellation is made more than 8 weeks before the course date, a refund will be given. If a cancellation occurs within 8 weeks of the course date, participants can transfer to another course date. The transfer must be used within one year of the original booking. No refunds or transfers are available for cancellations made within 7 days of the course start date.

We reserve the right to refuse a refund if the product is not in its original condition. Shipping charges for the original product will not be refunded. Shipping charges for the return of a product will be refunded but must be initially paid by the customer.